Shipping & Delivery FAQ
*Ordering for Christmas? Please order by 30 November 2021. Beyond that date, we are unable to guarantee your parcel will arrive by Christmas, particularly if you are in WA, NT, Tasmania or in the regional areas*
WHAT ARE YOUR SHIPPING CHARGES?
We charge a flat fee of $12 Australia wide and offer free shipping for total orders over $150.
HOW LONG WILL MY DELIVERY TAKE TO ARRIVE?
*Please note that our shipping partners are currently experiencing significant delays due to increased volumes combined with social distancing requirements and temporary depot closures from positive cases or staff needing to isolate. Please allow an additional 7-14 working days to the below times for your parcel to be delivered*
Our parcels are despatched from our facility in Sydney, NSW.
Estimates for standard delivery times are as follows:
NSW - Between 3-5 working days
ACT/Qld/Vic - Between 3-7 working days
SA/WA/Tas - Between 5-10 working days
NT - Between 7-14 working days
The above estimates can vary from location to location and time of the year. There may also be certain periods around special occasions such as Christmas, Valentines Day, Mother's Day, Father's Day etc where you may experience some delays in your orders being received due to the volumes of parcels that are being processed and delivered by our shipping partners. If you need your order to arrive by a specific time or urgently (including same day for Sydney metro), please contact us before you place your order so we can work with you to accommodate any requests.
WHY HAVEN’T I RECEIVED MY ORDER?
If you haven’t received your order please check the tracking confirmation link that should appear in your delivery confirmation email to confirm the delivery status. If you can’t access this link please contact us at firstname.lastname@example.org and we will be pleased to help you with your enquiry. Please check your junk folder as sometimes our delivery confirmation emails get diverted there!
WHO DO YOU SHIP WITH?
We currently utilise a combination of service providers, including Fastway and Couriers Please. In certain areas, we also utilise the services of Australia Post, TNT and Allied Express. Depending on your delivery location, we will ascertain which of the delivery providers are best placed to ship your order in a timely and cost-efficient way.
WHEN ARE DELIVERIES MADE? WHAT IF I'M NOT HOME?
All deliveries are made during business hours on weekdays. We ask that you nominate an address at which someone over 18 is available to sign for the parcel. We are unable to deliver to PO Boxes or Parcel Lockers at this time. If a parcel has to be re-delivered or delivered to a different address, you will be fully responsible for any re-delivery charges that may be levied by the delivery provider.
DO YOU DELIVER INTERNATIONALLY?
Unfortunately at this stage, we only deliver within Australia. If however, you wish to purchase a gift for someone living in Australia, please feel free to do so! All you have to do is nominate their delivery address in the checkout stages but make sure you enter your billing address as being your overseas address (or wherever the card you are using is registered to). We suggest you include a note with the order to let us know it is a gift otherwise there may be a delay in the processing of your order whilst we verify details (for fraud purposes)
CAN I CANCEL AN ORDER?
You can cancel an order if we have not despatched it for delivery. Please contact us as soon as possible to check if your order has been despatched.